YOUR INFORMATION
SmartFACT website privacy.
Who operates this website
Obsidian Black Ltd operates SmartFACT. Contact [email protected] with questions about your information or this website.
A directory of the SmartFACT suite
This website helps you find a product. It does not create accounts, take payments or collect enquiry forms. Each product website provides its own enquiry form and privacy notice. Contacting one product does not subscribe you to a suite-wide mailing list.
Contacting us
If you email us, we use the details you provide to respond to your question. Please do not include passwords, personal customer records or confidential production data in an initial enquiry. You can contact us to ask about your information, request correction or deletion, or raise a privacy concern.
Product feedback
Each SmartFACT product links to our feedback form at web.smartfact.ai/feedback. The link carries only the product's name, its version and the screen it was opened from, never your data. You do not need to leave an email address; if you do, we use it only to reply about your feedback. Feedback is stored encrypted in our private customer inbox for up to 180 days without an email address, or up to 365 days with one (90 days for LabelRules).
SmartFACT Help and demonstrations
SmartFACT Help provides anonymous training with synthetic product data. It does not connect to your product workspace. Cloudflare Turnstile checks question submissions to help prevent automated abuse. The check uses browser and connection information; our server sends Cloudflare a verification token, never your question. Questions are processed only after verification succeeds. You can browse guides and demonstrations without completing a check. General questions can be sent to Google Gemini when the optional assistant is enabled; do not include customer, job or confidential information. Only approved catalogue instructions are shown. Help stores a hash of the normalised question with the selected demonstration for up to seven days, rather than keeping the question text or model wording. Essential session and security cookies protect requests. Daily operational totals contain no questions, scan values or account details. Help currently does not load Google Analytics. Contacting support is your choice and nothing from a demonstration is attached automatically.
The free tools' saved work summary
The SmartFACT free tools keep a small cookie named sf_workbench, set for smartfact.ai. For each free tool with work saved on this device it holds only a short name for the tool, how many items are saved there and when that tool last saved: never titles, contents or anything that identifies you. Your browser sends it only with requests for the free tools' application pages (addresses ending in /app/); this website does not use it. Any free tool's menu can clear it, and each free tool's privacy page explains it in full.
Videos
Some pages show a video. Until you press play it is a picture from this website, and nothing is loaded from YouTube. When you press play, the page loads the video from YouTube’s privacy-enhanced service (youtube-nocookie.com); YouTube then receives your connection and device information and may store data in your browser, under Google’s privacy policy: https://policies.google.com/privacy. You can also watch the video on YouTube itself.
Optional analytics
Google Analytics stays off until you accept. If accepted, it receives page views, device information, connection information and cookie identifiers. Analytics events exclude query strings, fragments and form contents; referrers are reduced to their origins. Advertising personalisation is disabled.
Your analytics choice
Your analytics choice is remembered for 180 days in a preference cookie shared across smartfact.ai and its subdomains, including product websites and apps. Use Analytics settings on any site to accept or reject analytics across the suite. Google Analytics cookies remain specific to each host and last up to 180 days. Open pages check for changes; other sites remove their analytics cookies when next opened or resumed. Enquiry and contact consent remain product-specific. Rejecting does not affect access to any page.
Hosting and providers
Hosting and security providers process the connection information needed to serve and protect the website. Google may process analytics information outside the UK under its own arrangements. You can also raise a concern with the UK Information Commissioner’s Office.